What to do in case of a water leak?

In the event of a water leak, here is the procedure to follow:

• Turn off the water supply to the area affected by the leak, or the general water supply if the first option is not possible (refer to the house guide for the location of shut-off valves)
• If the leak is located on the drain, the seal of a sanitary equipment, a tap, the float of your toilet flush... it is your responsibility to repair it.

You can also send us a request via the ChatBot.

Please note: if after the intervention it turns out that the defect was your responsibility, you may be billed for it.