The electronic lock no longer works, what should I do?

In the event of a fault with the electronic lock, the following procedure should be followed:

• Check the state of the battery and replace it if necessary and check that the electronic chip is correctly installed.
• Check that the wifi network is working properly.

You can also send us a request by clicking on this link: Send a request

Please note: if after the intervention it turns out that the defect was your responsibility, you may be billed for it.