If your window won't close, here is the procedure to follow:
- If it is a blockage: the tenant is responsible for removing the blockage, you just need to buy some degreaser and apply it to the closing system.
- Check that nothing is blocking the lock (dead leaves, dirt, various objects)
You can also send us a request by clicking on this link: Send a request
Please note: if after the intervention it turns out that the defect was your responsibility, you may be billed for it.