The heater is too powerful, what should I do?

If the heating is too powerful, here is the procedure to follow:

• Check the thermostatic valve on your radiator (if it is not at maximum, if it does not turn in a vacuum)
• Check if the problem is house-wide on radiators in communal areas and with your flatmates.
• If an error code appears on your boiler, enter this code on the internet to determine the cause of the fault.

You can also send us a request via the ChatBot.

Please note: if after the intervention it turns out that the fault was your responsibility, you may be billed for it.