There is no wifi network, what can I do?

If there is no wifi network, here is the procedure to follow:

Check that the wifi indicator is lit up permanently on your internet box. If this is not the case, press on it until the light is on permanently.
If your wifi installation does not have a console: turn off your box, wait 2 minutes and turn it back on, then wait a few minutes for it to reset before trying to reconnect. DO NOT TOUCH ANY OTHER EQUIPMENT (RAD, SWITCH, ONT, OPIOS ROUTER...)

If you have the necessary information in the House Guide: contact the operator directly and they will be able to help you remotely.

You can also send us a request via the ChatBot.

Please note: if after intervention it turns out that the fault was your responsibility, you may be billed for the fault.