The wifi connection is bad, what should I do?

In case of a bad wifi connection, here is the procedure to follow:

Carry out a speed test on the site https://www.speedtest.net/fr with another device than the one where the speed is slow If the speed is higher than 30Mb/sec, the problem comes from your device
If your wifi installation does not have a console: turn off your box, wait 2 minutes and turn it back on, then wait a few minutes for it to reset before trying to reconnect. DO NOT TOUCH ANY OTHER EQUIPMENT (RAD, SWITCH, ONT, OPIOS ROUTER...)

If you have the necessary information in the House Guide : contact the operator directly and they will be able to help you remotely.

You can also send us a request via the ChatBot.

Please note : if after the intervention it turns out that the fault was your responsibility, you may be billed for it.