It may be that the matter can be resolved quickly without our intervention.
Have you thought about :
- Check that the electrical outlet is working properly.
- Check that no object is blocking the vacuum.
- Clean the components (empty the tank, clean the filters, clean the accessories) and replace the bag if your vacuum cleaner is equipped with one.
- If you have a canister model, check the condition of the suction tube (holes, folds).
For more information, you can consult this link: All tutorials by device
You can also send us a request via the ChatBot.
Attention: if after intervention it turns out that the defect was your responsibility, you may be billed for it. If your equipment is still under warranty, you can ask us for the invoice in order to contact the after-sales service and solve directly with them the problem of your equipment. For this, you can send us a request.
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