I have a problem with my hotplates, what should I do?

It may be that the matter can be resolved quickly without our intervention.

Have you thought about :

• Check that the corresponding fuse on the electrical panel is armed.
• If an error code appears, enter this code on the Internet to determine the origin of the failure.
• If you are using all the fires at the same time, a loss of power may be observed.
• Check that the equipment used (pan, frying pan, etc.) is suitable for induction cookers.
  
  

For more information, you can consult this link: All tutorials by device
You can also send us a request via the ChatBot.

Attention: if after intervention it turns out that the defect was your responsibility, you may be charged for it.
If your equipment is still under warranty, you can ask us for the invoice in order to contact the after-sales service and solve directly with them the problem of your equipment. For this, you can send us a request via the ChatBot.