I have a problem with my washing machine, what should I do?

It may be that the matter can be resolved quickly without our intervention.

Have you thought about :

• Check that the electrical outlet is working properly.
• Enter the error code (if there is one) on the Internet to determine the origin of the problem.
• Check that there is no water in the detergent tank.
• Check that the drain is not blocked.
• Clean the filters.
• Drain the tank at the bottom of the washing machine.
  
  

For more information, you can consult this link: Maintenance and information washing machine
You can also send us a request via the ChatBot.

Attention: if after intervention it turns out that the defect was your responsibility, you may be billed for it.
If your equipment is still under warranty, you can ask us for the invoice in order to contact the after-sales service and solve directly with them the problem of your equipment. For this, you can send us a request via the ChatBot.