What to do if your hot and cold water is cut off?

If your hot and cold water is cut off, here is the procedure to follow:

• Check if it is located only in your room or in the whole apartment.
• If the failure is located only on one piece of equipment in your room, descale the concerned faucet.
• If the failure is located on all the equipment in your room, check the water shut-off valves
• If the failure is in the whole apartment, please check the boiler.
• If the failure is in the whole street, you can contact the water company of your area
• If the breakdown is in the whole apartment and you have a boiler, please check the boiler with the service provider you have contracted for the annual maintenance.