What should I do if my electrical equipment is damaged?

In the event of equipment damage, here is the procedure to follow:

• Turn down the circuit breaker connected to your equipment.
• Replace your equipment with an identical/equivalent model.
• Reassemble the circuit breaker.

You can also make a request via the ChatBot.

Please note: if after the intervention it turns out that the defect was your responsibility, you may be billed for it.