In order to plan your departure, we remind you that you have one month's notice to give. We invite you to confirm your departure date directly in your personal space Colonies. Then, in order to close your stay, we would need you to send us by email a confirmation of the departure date and the following information
- a copy of your IBAN
- the first and last name of the account holder
- the reason for your departure
- your new address of residence
You will also be contacted by our Check&Visit service provider to arrange a date and time for your departure inspection.
Your presence is mandatory for the signature of the report and the handover of the keys to the accommodation. If you need to reschedule the appointment, please contact Check&Visit support directly via their help center.
Your room must be cleaned and cleared of personal belongings as indicated in the House Guide and in your customer area.
- a copy of your IBAN
- the first and last name of the account holder
- the reason for your departure
- your new address of residence
You will also be contacted by our Check&Visit service provider to arrange a date and time for your departure inspection.
Your presence is mandatory for the signature of the report and the handover of the keys to the accommodation. If you need to reschedule the appointment, please contact Check&Visit support directly via their help center.
Your room must be cleaned and cleared of personal belongings as indicated in the House Guide and in your customer area.
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